Returns Policy | S&M Pallets

1. Our approach

We want you to be happy with every order. If the pallets you've received aren't right for you, we're happy to accept returns provided the conditions below are met.

2. Return conditions

We accept returns where the pallets are:

Undamaged — free from breakage, damage or repairs made after delivery
In the same condition as sold — unused and as they were when they left our yard

Pallets that have been damaged, altered or heavily used after delivery cannot be returned.

3. Delivery charges

While we're happy to take back eligible pallets, delivery and collection charges are incurred by the customer. This means:

The original delivery charge is non-refundable
The cost of returning the pallets to our yard — whether you deliver them back yourself or ask us to collect — is payable by you

If you'd like us to collect, we'll confirm the collection charge with you before anything is arranged, so there are no surprises.

4. How to arrange a return

Contact us as soon as possible after delivery and we'll sort it out:

Please have your order details to hand. Once the returned pallets have been received and checked at our yard, we'll refund the cost of the pallets (less any delivery charges as set out above).

5. Damaged or incorrect deliveries

If your order arrives damaged or isn't what you ordered, that's on us — get in touch straight away and we'll put it right at no cost to you.

6. Your statutory rights

Nothing in this policy affects your statutory rights under UK law.